Job Description

We are seeking a Service Manager to join a growing shop in Guam, Micronesia. The successful candidate isresponsible for overseeing the daily operations of the Service Department, ensuring maximum efficiency, profitability, employee engagement, and customer satisfaction. This role involves proactive coordination with other departments to deliver seamless service and operational excellence.

This role will be responsible for updating to modern systems and processes. The successful candidate will be highly organized and capable of bringing a long established service department into 2025.

Job Requirements:

• Assign and manage service jobs to technicians based on skill and workload to ensure timely, high-quality service.
  
• Review work orders for accuracy and customer satisfaction, ensuring timely and professional service delivery.
• Provide technical guidance to technicians on repairs, adjustments, and diagnostics according to manufacturer specifications.
  Agricultural or Heavy Equipment diagnosis, maintenance, and repair experience
• Oversee warranty processing to ensure claims are completed efficiently and correctly.
• Lead and manage the service team, including Technicians, Apprentices, and Service Writers.
  

Compensation:

• $90,000 - $120,000/yearly. Starting wage is dependent upon previous industry experience.
• Full comprehensive benefits package including Health, Dental, Vision, 401K with 5% match and more!

Shifts:

• Day Shift, Monday to Friday, 8:00AM - 5:00PM

Relocation Assistance:

• Housing is available by the company, rental long or short term to be negotiated
• Company Vehicle is available for use, long or short term to be negotiate.
• Travel and personal Item Shipping is available and to be negotiated

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